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Human Resource Management (HRM) practices have a great role in employees’ job satisfaction and
organizational performance. Highly satisfied and efficient employees are the potential resources for
organization since they are more productive compared with the employees who are less satisfied
and less developed. This study has analyzed and compared the HRM practices in telecommunication
industry of Bangladesh and has taken a state owned mobile operator-Teletalk Bangladesh Limited
and a foreign owned operator-Robi Axiata Limited as the areas of study. Three core areas of HRM
practices are taken for analyses which include compensation administration, training and human
resource development, and maintenance functions. The major objective of the study is to assess the
effectiveness of HRM practices in terms of employee satisfaction and organizational output
maximization with comparative discussion between Teletalk and Robi. Number of mobile subscribers
and market share of operators are considered here as the organizational outputs. A total of 50
employees, 25 from Teletalk and 25 from Robi, were taken as sample respondents to conduct a
survey with structured questionnaire. Besides, two interviews were completed with HR Managers to
get detail and in-depth information about the HRM practices in the two organizations. An extensive
review of literatures, documents, newspapers and webpages pertained to the mobile industry, HRM
and job satisfaction was conducted. The collected data was organized and analyzed in a systematic
way using statistical software-SPSS. The data and findings were presented with detail analysis and
explanation in order to address research question and fulfill the objectives.
From the analysis it has been found that there are some differences in HR practices and their
influences on job satisfaction among the employees in the studied two mobile operators. In most of
the cases of HRM practices, private mobile operator- Robi is found effective in terms of both
employee satisfaction and output maximization i.e. grabbing the new subscribers and market share.
On the other hand, in public operator- Teletalk, almost all HRM practices are less effective compared
with Robi in promoting job satisfaction of employees as well as organizational outputs. Only salary
and job security are found satisfactory in Teletalk. The study findings clearly show the significant
linkage between HR practices and job satisfaction. In addition, the results also indicate that satisfied
and developed employees can contribute towards organizational performance and output
maximization. Finally, the study has made a conclusion that HRM practices in private mobile
operator (Robi) in more effective compared with the state owned mobile company (Teletalk) in
terms of both employee and organizational perspective. |
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