Socio-economic Factors related to faith-based Banking Services in Bangladesh : A Case Study on the Islami Bank Bangladesh Limited

Abstract

Islami Bank Bangladesh Ltd. (IBBL) is a fasted growing and good performing bank in Bangladesh. The IBBL is playing a leading role in the banking sector for almost a decade in multi-faucets. Specifically, its contributions to socio-economic development may have helped today’s progression, particularly in rural areas of Bangladesh. This study presents the roles of the IBBL in the socioeconomic impact and economic development in Bangladesh. By collecting data using Google Survey Form from a sample of 100 customers of IBBL, a comprehensive profile analysis has been conducted. Firstly, based on respondents’ responses, most of the IBBL customers are mainly from 25-40 years by age category. Firstly, the clients of IBBL are found highly educated and they have sustainable relationships with the banks. Secondly, clients’ high awareness and usages of existing various deposit’s mobilization by instruments is praiseworthy. But we found no high awareness and usage of any individual products/services through financing and facilities of IBBL. Third, both education and income categories have significant roles of customers by using various bank services or products of the IBBL. Fourth, it appears that customers are always satisfied by using several services and products of the IBBL. Fifth, within the service delivery system, employees of the IBBL deserve attention for improving customers’ satisfaction immediately. Finally, the factor "principle of religion" is the key to selecting bank criteria for IBBL customers, whereas the demography of clients plays a more important role by determining selection criteria than the others do.