Role of MIS department in the organization performance: a comparative study of commercial banks in Bangladesh

Abstract

This research is an endeavor to understand and identify the role of MIS department in organizational performance mainly focused on banking sector of Bangladesh. The argument of thesis is: Overall performance of the bank mainly depends on departmental role of MIS and departmental role of MIS depends on users’ participation, IT infrastructure, and operational environments of the bank. The main objectives of the study are to gain insights into the departmental role of MIS, identify factors that affect activities of the MIS department in the bank, identify current MIS practicing and needs of in the banking sector Bangladesh, and to identify future research issues those have been raised in this study. The key research issues examined are: MIS orientation in service sector, , measuring MIS activities in terms of efficiency and effectiveness, way of improving departmental role of MIS for improving performance of the organization, and finding the scope for further improvement of existing MIS in the Banking sector of Bangladesh. In literature study tried to show broader meaning and practices MIS activities in the service organization especially in the banking sector. In addition to that, relevant literatures on MIS concept, functions, discipline, and framework or model are discussed. In order to achieve objectives, qualitative methods, in particular comparative case study method were used in collecting necessary data. Two banks one from first generation private commercial banks (FGPCBs), one from Second generation private commercial banks (SGPCBs), were selected on access priority basis among top most performers in the banking industry. As a suitAble technique, data were collected directly by researcher through personal in-depth interview and observation. To this end, collected information from different banks was presented sequentially and analyzed data by using different theories and model developed in chapter two and finally hypothesis has been drawn from discussed results. In conclusion, based on research findings central conclusions of the study drawn as MIS department plays very important role in improving performance of the bank. Departmental role of MIS mainly depends on IT related surrounding factors of the organization which is developed as a main model from this study while SGPCBs are more advanced in every aspects other than few exception in practicing MIS in bank comparatively than FGPCBs. But the research suffers from a major limitation that all the factors of MIS application considered equally important but in practical it may not be true.